Legal
Last updated 12 August 2026
Every Gwarra piece is made and packed with care, so here’s exactly what to expect once you’ve placed your order — where we deliver, what it costs, how long it takes, and how to follow your parcel to your door.
We currently deliver anywhere in South Africa through our trusted courier partners. We’re not shipping internationally just yet — if that changes, we’ll say so here first.
We deliver to physical street addresses. Please make sure your delivery address and contact number are correct at checkout so the courier can reach you.
Polos ship for a flat R80 anywhere in South Africa. If you order a polo together with a hat, the polo delivery drops to R50.
Hats are sent by courier, and you choose the speed at checkout: Aramex Door-to-Door at R99, or Courier Guy Overnight at R165. If your order has both a polo and a hat, you’ll pay the R50 polo delivery plus your chosen hat option.
Your exact delivery cost is always shown clearly at checkout before you pay, so there are no surprises.
Our hats are stocked and ready at our warehouse, so we aim to dispatch them within 1 to 2 business days of your order. At checkout you can choose Aramex Door-to-Door, which typically takes 2 to 4 business days, or Courier Guy Overnight for next-business-day delivery when booked in time.
As soon as your parcel is on its way, we’ll email you the tracking details.
Each of our polos is made to order, so it’s crafted specifically for you rather than pulled off a shelf. Because of that, please allow around 2 to 3 weeks from order to delivery — roughly a few days for production, then transit to your door.
It’s a little longer than an off-the-shelf tee, and that’s the point: you’re getting a piece made properly, just for you. We’ll keep you updated along the way and send tracking as soon as it ships.
Early Birdie designs are ready to buy right now and work exactly like our other polos — made to order on the same premium fabric, on the same timeline. They’re simply offered at a lower launch price before it rises, so getting in early saves you money.
Everything about delivery — cost, courier, timeframe and tracking — is identical to any other polo order.
Your order arrives in our own custom Gwarra packaging — designed to protect your piece in transit and to make opening it feel like a proper occasion. Keep swinging.
When your order ships, we’ll email you a tracking number and link so you can follow it from us to you. You can also check the status anytime on our Track Order page using your order reference.
If you haven’t received tracking within the expected timeframe, email support@gwarra.com and we’ll look into it right away.
The timeframes on this page are good-faith estimates, not guarantees. Busy periods, courier backlogs, or the occasional transit hold-up can add a little time — especially on made-to-order pieces.
If anything looks delayed, we’ll do our best to keep you posted, and you’re always welcome to check in with us at support@gwarra.com.
Risk in the goods passes to you on delivery. If a delivery can’t be completed because the address was incorrect or no one was available, the courier will usually attempt redelivery or hold the parcel for collection.
If a parcel is returned to us because it couldn’t be delivered, we’ll contact you to arrange redelivery, which may incur a further delivery fee. If your order arrives damaged, contact us at support@gwarra.com and we’ll put it right.