Legal
Last updated 3 August 2026
We want you to love what you wear. If something isn’t right, this policy explains how to return it and how refunds work. It sits alongside your rights under the Consumer Protection Act, 2008 (CPA) and, for online orders, the Electronic Communications and Transactions Act, 2002 (ECTA) — it never takes those rights away.
Because you shop with us online, you may cancel your order within 7 days of receiving it, for any reason, under ECTA. Simply email support@gwarra.com to let us know and return the item to us unworn, unwashed and in its original condition and packaging.
We will refund the price of the returned goods. You are responsible for the cost of returning the item unless it is faulty or not what you ordered.
If an item arrives damaged, defective, or is not what you ordered, we will make it right at no cost to you — a replacement, exchange, or full refund including any delivery you paid. Under the CPA you have up to 6 months to return goods that fail, are defective, or are unsafe.
Please contact us at support@gwarra.com with your order number and a photo of the issue so we can sort it out quickly.
Email support@gwarra.com with your order number and the reason for the return. We will confirm the return address and next steps. Please don’t send items back before contacting us, so we can track your return and process it properly.
Items should be returned unworn and unwashed, with tags attached and in their original packaging, so we can accept them.
Once we receive and check your return, we will process your refund to your original payment method. Refunds are typically completed within 7 to 14 business days, depending on your bank or card provider.
Where a return is due to a fault or our error, we also refund the delivery and return shipping costs.
Need a different size? The quickest way is to return the original item and place a new order so you don’t miss out on stock. If you’d prefer a straight exchange, email us and we’ll help arrange it subject to availability.
You can cancel an order before it ships by emailing support@gwarra.com. If payment has been taken and the order has not yet been dispatched, we will refund it in full to your original payment method. Once an order has shipped, the cooling-off and returns terms above apply.
Custom-made items produced to your specification may not be eligible for the standard cooling-off return, as allowed under the CPA. Your rights in respect of faulty or defective goods always still apply. Pre-order (“Early Birdie”) items follow this same policy once they ship.